Showing posts with label password. Show all posts
Showing posts with label password. Show all posts

Preventing Identity Theft

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I was just notified by my doctor's office that their system was breached by a hacker and that my personal information may have been stolen.
How can I make sure the hackers don't try to get my pension check?
To protect our members’ personal information, MOSERS follows best practices and industry guidelines regarding the handling of and access to member data and we routinely participate in security audits to ensure we keep up with technology. That being said, identity theft and data breaches are a real threat so we encourage our members to be vigilant and active in taking steps to protect themselves, too.

You should routinely change your password if you log in to your Member Homepage on the MOSERS website. From www.mosers.org, simply click on the blue Member Login button, then follow the instructions. Also, we recommend that you routinely change your password on any other sites that require one. As part of our security protocol, we send an email to you (at the email address we have on file for you) anytime your account is accessed. If you receive such an email and have not just logged on to your Member Homepage, please notify us immediately.

Alternatively, you may call us, ask to speak with a benefit counselor, and request that your MOSERS online account be locked.  This will prevent you and anyone else from accessing your information online. If you call MOSERS, the benefit counselor will ask questions to verify your identity. 
Here are some additional security tips from an article on our website: 


We hope you find this information helpful.

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If we have to log in – then how is this confidential? You have our name and where we work!

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If we have to log in – then how is this confidential? You have our name and where we work!
For security reasons, we require members to log in anytime they wish to access their personal information. This ensures that unauthorized persons cannot view or make changes to your information. Internally, access to login information is extremely restricted. In addition, there are extensive security measures in place to ensure that those individuals can't access the information unchecked.
MOSERS has a confidentiality of records policy that is strictly enforced by staff. You may review the policy in Section 1-3 of our Board Rules. Print Friendly and PDF

I had 13 years of service with state when we moved to Michigan, I want to get an estimate of retirement benefits from MOSERS, but the web site appears

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I had 13 years of service with state when we moved to Michigan, I want to get an estimate of retirement benefits from MOSERS, but the web site appears to not allow such a request, please advise. I left service with state of Missouri on Nov 1, 1993. Thank you.
Personalized benefit estimates are available on our website to members who are:
- Actively employed in a MOSERS benefit eligible position
- Vested, but no longer working for the state (terminated-vested)
To produce a benefit estimate by using our website, you must have a password. The password allows you to gain secure access to your personal information.
To Request a Password:
1. Click on this
Request a Password link.
2. Provide the personal information as requested.
3. Click on “Submit.”
If your email address matches our records, your password will be emailed to you within 10 minutes of submitting your request.
If you do not provide an email address, or the email address you provide does not match our records, a password will be mailed directly to your home address within 3-5 business days.
To Produce a Benefit Estimate:1. Click on this
Member Login link.
2. Read the disclaimer and click on “Login” at the bottom of the page.
3. Enter your social security number or Member ID where indicated.
4. Enter your password where indicated.
5. Click on “Submit.”
6. Click on “Select a Date Estimate” from the menu and follow the instructions to produce an estimate.
Other ways to request a benefit estimate:- Complete an
Information Request form and send it to MOSERS.
- Contact a benefit counselor at (800) 827-1063.
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I cannot remember my password, and am having no luck retrieving it, as my email address is a Yahoo account. I called the 800 number, and was informed

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I cannot remember my password, and am having no luck retrieving it, as my email address is a Yahoo account. I called the 800 number, and was informed that Yahoo treats your emails as spam and sometimes trash. I wish to make sure my life insurance benefits stay the same, but cannot wait the three to five days to receive my pin in the mail...Please advise.
It has come to our attention that Yahoo sometimes treats emails from MOSERS as spam. To correct this problem, simply add MOSERS’ email address (mosers@mosers.org) to your safe sender list. This will allow you to receive future emails from MOSERS.
The procedure for handling password requests was developed with your protection in mind. Passwords are computer generated - no record is kept. MOSERS staff has no way of looking up your password, which means passwords cannot be given over the phone.
If you have forgotten your password, log on to our website and request that your password be emailed. Within 10 minutes, your password will be sent to the email address on file.
To request a password for the first time, log on to
www.mosers.org and click on the Request a Password button in the lower left corner of our home page. A password will be mailed to you within 3-5 working days. Print Friendly and PDF